Delivery – School Uniforms: Please allow up to 7 days for delivery and up to 14 days in busy periods such as Summer holidays.
Delivery – Workwear: We will notify you once your order is despatched, please wait to hear from us.
Click and Collect: Please wait to hear from us, we will be in contact as soon as your order is ready for collection.
Deliveries will be made to the address you specify (at point of order) via Royal Mail, courier, or in some cases in person by ourselves depending on the size of your order and your location. A maximum of 3 re-delivery attempts will be made per order.
If you wish to return any item(s) for refund or exchange you can do so in person at our shop free of charge (recommended) within 14 days of receipt or you can arrange a courier/postal service if preferred at your own expense and risk. If returning item(s) via a third party please send us a message via our Contact page in the first instance giving your name, address, order number, item(s) you wish to return and the reason for return, whether you would like a refund or exchange and if an exchange is required, what item / size you would like to exchange for. Please also include these details within the parcel itself so we can link it to you and please get a proof of posting receipt. We cannot be held responsible for any items that fail to reach us.
If the replacement item is less expensive than the original item we will refund the difference. If it is more expensive you will be required to pay the difference.
Returned goods must be in their original condition and with labels still attached and returned within 14 days.
Returns made in person will be refunded (or exchanged) immediately where possible. Returns made via any other method will be refunded within 10 working days.
You can cancel your order and receive a full refund (including delivery charge if appropriate) at any time (in writing only) from the point of order until 8 working days after receiving your order. Where an order has been received and is to be returned for refund you can do so in person at our shop free of charge (recommended) or you can arrange a courier / postal service if preferred at your own expense and risk.
If you would like to cancel your order please send us a message via our Contact page in the first instance giving your name, address and order number. If using a third party, i.e. Royal Mail, to return your cancelled order please also include these details within the parcel itself so we can link it to you and please ask for a proof of posting receipt and keep hold of it. We cannot be held responsible for any items that fail to reach us.
Where an order is cancelled all items within the order must be returned for refund.
Returned goods must be in their original condition and with labels still attached and returned within 14 days of cancellation.
Returns made in person will be refunded immediately where possible. Returns made via any other method will be refunded within 10 working days.
